Our servers have no limit of players, they have a limit of resources that the server cannot exceed. Resource overloads can result in unexpected server shutdowns. The user has the option to set the number of players, but the company does not impose this value.
Check that your e-mail address and password are correct. To be sure, reset your password via the associated email address. If you still cannot log in, please report the problem to the support, but remember that you have to prove that it is your account.
Yes, server migration is possible under certain conditions. The user should have a full dump of the server that we want to migrate to us. In each case, it is necessary to contact the support in order to define the migration options and conditions.
If you want to delete your server, go to the My services tab. Select the product you want to remove and select Request Cancellation option. In the window, you will be able to describe the reason for this decision. Confirm your decision with Request Cancellation button.
Yes, it is possible to upgrade specific options (RAM, HDD and Backup) without having to delete data on the server. When the client decides to change the game, unfortunately all data from the old server will be lost.
Usually server is ready 30 seconds after receiving the payment, but it all depends on size of the server. In the case of servers such as CS:GO or Holdfast: Nations at War, waiting time may be extended to up to 15 minutes.
If you are unable to connect to your server, please check the following steps:
• check your internet connection
• check if the server is properly started
• check if the server version is the same as the game version
As part of your actions, you can restart your server, restart the game and repeat the connection to the server. If you still have connection problems, please contact our support.
A DDoS attack is one of the most common hacker attacks targeting network services. It consists in taking over all available and free resources in order to prevent the service from functioning. Our automated system recognizes attack patterns in advance, allowing to successfully repel most of them. We use advanced filtering technologies to provide protection against large-scale DDoS attacks. We apply ISO 27001 standards for data security.
The purpose of the attack is to disrupt the operation of the server by overloading the server or infrastructure. As a result, the game server will not be reachable and the connection quality will suffer (it may crash completely). However, we make every effort to protect our clients from this.
Our servers are selected from selected suppliers and are based on solutions from companies such as Intel, Juniper, IBM and Cisco. All servers that we dedicate have a clock speed of 3.3 GHz and are based on DDR4 RAM and fast SSD/NVMe disks.
We use the Pterodactyl management panel. We have added several proprietary modules that significantly extend the functionality of the panel with solutions such as one click mod install, subdomain management, one-click plugin install etc.
If you have problems with high ping or tps loss, you can do a connection test (for example on the speedtest.net website). Check your ping by selecting a site closest to your server's location (use the change server function). If you haven't noticed any problems with your internet connection, please report the problem to the support.
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